RIGHT TO REPAIR

According to Right to Repair Directive ((EU) 2024/1799), for sales contracts concluded with consumers on or after 31 July 2026:

When a seller delivers a defective product to a consumer, the consumer is entitled to statutory warranty rights for a period of two years after the product has been delivered. This includes, among others, the consumer’s right to choose between repair and replacement in the case of a defective product. Products must now be repairable where this is customary for products of the same kind; otherwise, the lack of repairability may qualify as a defect, entitling the consumer to assert the statutory warranty rights (withdrawal from a contract).

Right to choose reparability: Consumers already have the right to choose between repair and replacement in the event of a defect; the statutory limitation period for these rights is 24 months. If the consumer nevertheless opts for replacement, sellers no longer have to supply only new products, they may supply refurbished products.

Extension of the legal guarantee: If the consumer chooses repair instead of replacement, the statutory limitation period will be extended once by 12 months. The 12 months will not be added to the 24 months, but to the remaining limitation period for the product. There is no such extension for replacements.

Information provided by a manufacturer of goods for consumers and independent repairers are provided on links to manufacturer’s websites.